Predatech Customer Promose

Our Customer Promise

Expert cyber security. Excellent service. Value for money.

Our clients are at the heart of Predatech. Each one of them, whether a start-up, a household name, or something in between, have put their trust in us to help them improve their security posture. And together we’re doing some great work, from performing in-depth penetration tests, to delivering vulnerability assessments, and even achieving certifications such as Cyber Essentials and Cyber Essentials Plus.

But with this trust also comes a great deal of responsibility, which we take very seriously. It’s also made us think more broadly about what really matters to our clients, and how we can make working with Predatech a great experience. So today we’re proud to publish our customer promise. From your first call with us right through to the final point of delivery, this is what you can expect from us:

Expert cyber security. Excellent service. Value for money.

What does this customer promise mean in practice?

Expert cyber security

Expertise

We know our stuff and have the credentials to back this up. We also care about the security of your business, and this motivates us to deliver a high quality and expert service.

Excellent service

Helpful & Proactive

We know that sometimes it’s the little things that matter. This means that we’re proactive, responsive to questions, and aim to be flexible to changing requirements.

Simplicity

Cyber security can be a complex field, but we’ve invested resources into making the delivery of our services as seamless as possible. We also communicate in a way that makes dealing with us easy.

Value for money

Competitive Pricing

We understand that value for money is important to all businesses. Our pricing is benchmarked quarterly to help ensure that it remains competitive.

Fixed Fee Pricing

We adopt a fixed fee approach to the delivery of our services. The price we quote is simply the price you pay – there are never any hidden costs.

How will we know if we’re delivering on our customer promise?

Quite simply we’ll listen to our customers. Their feedback and reviews have always been important to us and will help to ensure that we continue to uphold this promise.

Latest Posts